REFUND POLICY

• Products bought from the ‘Sale/Offer’ Period are NOT eligible for return or exchange.
• All other products bought on the website are eligible for either a size exchange, style change, or store credit.
• Refunds are processed only in the form of ‘Store Credit’.
• Monetary refunds (Cash or Bank transfer) are not provided by the brand.
• A product is eligible for return or exchange for  5 days from the date of delivery. Exchange or return requests will not be accepted after this duration.
• “Shipping Cost” to be borne by the customer for the product exchanges due to change in size, style.
  
  

Product Guideline
For any return or exchange, the item must be unused and in the same condition as you received it. The product must be shipped back in original packaging, along with any gift/freebie you might have received with the product.

The returned product will be thoroughly checked. Any used product or products received without packaging will be shipped back to the customer at their expense and will NOT be eligible for any return or exchange

Product Exchange
For all product exchanges, the replacement product will be shipped to the customer once the previous product has been received and approved by the quality team.

Product Refund

• Brand will ensure a monetary refund only in select cases like:
      The product sent is faulty or damaged.
•  The replacement (size, or any other style) product is not available.
  
  

Monetary refunds will not be provided for any other scenario.
For prepaid orders, the refund will be processed to the original source.
Refunds may take up to 5-7 days.

Cancellation Policy
Orders once placed cannot be cancelled and no refunds will be processed for the same.
How to place a return/exchange request?
To request a return please email us at tarotbypooja@gmail.com.